Customer Service for Banking industry with English in Lisbon

Lisbon,
Portugal

Mandatory
DESCRIPTION
Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.

What you'll do
  • Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
  • Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
  • Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
  • Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
  • Coach teammates and provide feedback to improve training and processes;
  • Remain flexible and responsive to changing business and customer needs.

REQUIREMENTS
  • C1/C2 English with experience in customer service or banking/insurance in Ireland;
  • Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
  • Experience in practicing excellent customer service principles;
  • Prior demonstrated experience of working to targets.
OFFER
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;*
  • Initial flight expenses refund;*
  • Annually complementary return flight to your home country (within Europe);*
  • Free Portuguese language courses, sport activities and organized events;
  • Monthly and Quarterly Bonus.

* only applicable for candidates living outside of Portugal
SKILLS
banking industry
Job In Lisbon
Resolving customer issues
banking/insurance in Ireland

ARE YOU THE PERFECT CANDIDATE?