Customer Care Agent with German
DESCRIPTION
Are you ready to be the calm voice in stressful situations?
Join our RSA team at Allianz Partners, where you will help customers facing roadside emergencies such as vehicle breakdowns, accidents, or fuel-related incidents. Whether it’s a flat tire or a car that won’t start, your role will be to ensure help is on the way—quickly.
Join our RSA team at Allianz Partners, where you will help customers facing roadside emergencies such as vehicle breakdowns, accidents, or fuel-related incidents. Whether it’s a flat tire or a car that won’t start, your role will be to ensure help is on the way—quickly.
What You Will Do:
You will rotate between Front Office (FO) and Back Office (BO) as you develop your skills, but at the beginning, you will work only in Front Office.
Front Office (FO) - Incoming Calls
Answer emergency calls from customers needing roadside assistance
Gather essential details and quickly assess the situation
Coordinate the appropriate assistance for each case
Back Office (BO) - Coordination and Follow-up
Dispatch: Arrange emergency transport through our systems and collaborate with Business Partners (BPs)
Follow-up Calls: Organize additional services (car rentals, vehicle returns, pick-ups)
Social Calls: Contact customers after the incident to ensure all needs are met
Training and Development
We invest in your success from the start:
Duration: 4-6 months
Structure: 3 progressive training phases, each with hands-on practice
Support: Individual guidance from trainers, regular feedback, and clear growth paths
Once you are fully multi-qualified, you will continue to develop with a new trainer focused on your long-term success
Shifts and Working Hours
Regular Shifts: 08:00 - 23:00 (Monday-Sunday)
Night Shifts: Only after completing full training and mastering skills (every 2 months for 5-7 days)
Weekend Shifts: Assigned once you are confident and skilled in at least two areas
Shift schedules are fair and balanced, managed with your Team Leader
REQUIREMENTS
Who We Are Looking For:
Why Join Us?
Team players who remain calm under pressure and have a customer-oriented attitude
Availability to work shifts, including nights and weekends (after training)
Excellent German skills (C1 level)
Why Join Us?
Work in a dynamic, international environment with career advancement opportunities
Be part of a company known for trust, care, and excellence in service
SKILLS
Problem-Solving
excellent german skills
excellent german skills
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
