Content Moderator with Danish - Lisbon

Working mode: on-site, in Santos, Lisbon

Working hours: Rotative shifts on 24/7: 7am to 4pm 1pm to 10pm and 10pm to 7am 

We run a multilingual Content Review Centre in Lisbon, Portugal. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence. For a number of reasons, we have been recognised as a top employer in Portugal and Canada in LinkedIn's annual ranking of top companies.

We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools.

If you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policymaking this is your opportunity.

RESPONSIBILITIES

• Review user reports regarding website content,
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner,
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures,
• Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community,
• Review sensitive content, sometimes involving graphic or disturbing subject matter.

• Knowledge of Danish language on C level,
• Can read, write, comprehend and have conversations in English at least B2/C1 level,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learner and adaptable to learning new processes, concepts, and skills,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Have a neutral mindset to alternative video content that needs classification.
• Valid Legal Work Permit

• Relocation support (documentation and house hunting) and allowance, for new joiners coming from abroad
• Paid training and one year contract 
• Private health insurance including close family (Spouse + children free of charge)
• Life insurance
• Child benefits such as Nursery Voucher and Student Voucher
• Free access to Udemy Business e-learning platform
• Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
• Discount membership and access various gyms across Portugal
• Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO.
• In Cognizant offices you have access to fresh fruit, water, coffee, and tea