Airbnb Resolution Customer Agent Italian&English-from office

Are you looking for a great career and a place to shine? Join us as a Resolution Customer Agent ︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎on our Airbnb project!︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

Your profile:

• Ability to write and speak fluently, clearly and concisely in Italian and English Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week 
• Availability to work full time from our offices in Bucharest
• Previous experience is mandatory, at least 6 months 
• Excellent problem-solving abilities 
• Empathetic and can communicate in a caring and friendly manner 
• Strong time management skills and motivation to exceed expectations 
• Enjoy working in a fast-paced environment 
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones 
• Strong team spirit with passion and drive to help users and deliver the best in customer service 
• High level of mediation and composure

As a Customer Support Agent:

• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness 
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. 
• You’ll be the face of one of the world’s top brands.

We offer:

• Relocation package in place
• Fixed salary, performance and tenure-based bonuses, depending on the position 
• Monthly meal tickets 
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 
• Private medical subscription coverage Extra health benefits: special discounts for dental care and optical services with our partners 
• Reimbursement for your public transportation subscription, after the trial period 
• Gym subscription reimbursement, after the trial period 
• Free subscription to the Bookster virtual library 
• Dedicated psychologist available for free sessions (online or face to face) 
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more Paid training and international career opportunities 
• Multilingual exposure - improve your spoken and written language skills 
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​