Account Manager

Join our Movement and Champion Restaurant Culture! 

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

• TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

What you will do:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
• Monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Level of B2C irritating factors
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
• Number and quality of restaurants participating in TheFork Festivals

Who you are:

You Must Meet These Critical Qualifications

• Years of experience in account management or relevant role: +3y
• Language: Native Italian and fluent English
• A Fully computer literate - MS Office and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

You Can Impress With These Additions:

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 600 to 1000)

What we offer you:

 An awesome team 

 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

 Competitive fixed salary, bonus and equity (yes, equity!) 

 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

 International teams and a multicultural environment spanning 10 offices across Europe

 Highly inclusive working environment 

 Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

 Continuous learning and development programs

 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

 Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

 Health insurance fully covered by the company 

 Life & Disability Insurance at no cost to the employee

  Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

 Amazing offices with dining, coffee points and leisure area    

 Team building events