If you’re looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

Career Growth and Personal Development

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”

What You’ll Do

At the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet.

As IT Service Desk Agent you will:

Provide 1st level support to the client workers 

Handling of IT requests or issues via phone, mail and chat or via self-service portal 

Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests 

To be accessible and provide a first resolution rate by using internal knowledge databases. 

Cooperate with client’s 2nd level service organizations and external service providers 

Provide support to client’s employees in the operation of user systems and peripheral devices 

Bilingual/Proficient level of the market language: German 

Very good English language skills 

Experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage 

Good IT knowledge, especially of Windows 10, Office 365 and MS Teams 

Good knowledge in troubleshooting hardware and software 

Analytical approach to complex issues 

Experience in ITSM ticket systems (ideally in ServiceNow) 

Knowledge of processes according to ITIL V4 good to have 

High customer and service orientation 

High sense of responsibility 

Reliable and systematic way of working 

Willingness to learn and develop technical and soft skills 

Willingness to work shifts 

High motivation and willingness to work in a global team 

Full-time (39 hours/week) permanent contract, Monday to Friday (08:00–17:00)

Competitive salary: €22,000 gross/year + up to €2,400 bonus/year

Private medical insurance

Great office location in Barcelona

Fully paid training on the company and project

Career development programs and specialized training courses

Experience the Best Version of You

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the right next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.