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185 job offers found
Job offers found for German
185 job offers found
customer-service
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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Are you ready to take the next step in your career and to achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
We are looking for a passionate Client Solutions Consultant with German and English to join our growing team!
Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
Tasks and Responsibilities:
- Independent analysis of our new customers' requirements regarding our HR software
- Structured support of Personio implementations through e-mails, telephone calls, and web demos
- Ensuring customer satisfaction through competent advice on HR processes in Personio
- Validation, preparation, and assistance with importing customer data
- Involvement in the creation of training materials, e.g. help center articles or webinars
- Continuous optimization of our processes, e.g. through the automation of individual
- work steps
REQUIREMENTS
What you need to succeed:
- You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
- You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
- You are passionate about digital transformation in HR
- You think in solutions, not problems putting the customer always first
- You work autonomously and reliably
- You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
- Tools like Zendesk, Gainsight, and Jira already sound familiar to you
OFFER
In return, we will give you:
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
SKILLS
Relocation
German
Attention To Detail
Problem-Solving
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