Field Service Engineer

Location: Hungary
Work Model: Onsite
Employment Type: Full-time

About the role
As a Field Service Engineer, you will make an impact by providing hands-on technical support and ensuring smooth day-to-day IT operations across client locations in Hungary.
You will be a valued member of the IT Infrastructure & Field Services team and work collaboratively with the Service Desk, third-party vendors, and client support teams to provide reliable end-user support.

In this role, you will:
- Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues.
- Execute Moves, Adds, Changes & Disposals (MACDs), hardware installations, server/storage reboots, power cycles, and post-deployment validation of service functionality.
- Provide deskside support for end users, including device provisioning, driver issues, hardware fault diagnosis, OS support, and software troubleshooting (e.g., Microsoft Office, Adobe Creative Cloud).
- Support audio-visual and video conferencing environments, including endpoints, meeting room panels, telepresence systems, and live events.
- Coordinate with third-party vendors and client support organizations, acting as an onsite escort where required, and managing AV equipment installation projects.
- Configure BIOS, hardware settings, OS settings, system drivers, core applications, encryption, VPN, and access management software in accordance with client policies.
- Implement and deploy end-user device software patches and hardware upgrades in alignment with client corporate compliance policies.
- Decommission end-user equipment from client asset systems and restore work areas to pre-repair condition upon completion of all support activities.
- Support new employee onboarding, provide hot-swap replacement devices, assist with data backups/restores, and obtain end-user sign-off on completed service requests.
- Ensure tickets contain sufficient detail; escalate to team leader or manager when guidance is needed and obtain approval before attending shoulder-tapped tickets.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring presence at a client or Cognizant office in Hungary.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered
- At least 3 years of experience in Field Service Engineering, Deskside Support, Desktop Support, or a similar hands-on IT support role.
- Strong knowledge of end-user hardware, Windows operating systems, peripherals, and common enterprise applications, including Microsoft 365.
- Hands-on experience with device configuration, including BIOS settings, operating system deployment, drivers, VPN, encryption, and software installation.
- Familiarity with ITIL-based service management processes and experience working with ticketing systems.
- Strong communication and customer service skills, with the ability to provide onsite support to both technical and non-technical end users.

These will help you stand out
- Experience supporting audio-visual and video conferencing environments, including meeting rooms and telepresence solutions.
- Knowledge of network troubleshooting and infrastructure support in cooperation with vendor teams.
- Experience providing support to VIP users or delivering white-glove IT support.
- Familiarity with IT asset management, hardware lifecycle, and device decommissioning processes.
- ITIL Foundation certification or equivalent.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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