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Dutch-speaking Customer Advisor Remote in Portugal
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DESCRIPTION
Dutch-Speaking Customer Support Specialist for E-commerce Project – Remote Portugal
Do you want to work in customer support for a leading e-commerce platform while living in Portugal? Our client is looking for Dutch-speaking professionals to join a remote customer service team supporting one of the largest online marketplaces in the Netherlands.
Join an international team delivering high-quality support via phone and email, assisting customers with their online shopping experience. Enjoy flexible remote work within Portugal while building your career in a fast-growing e-commerce environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Provide customer support via phone and email
- Assist customers with orders, deliveries, payments, and returns
- Troubleshoot issues related to online purchases
- Act as a point of contact for external sellers
- Provide information about digital products
- Escalate and reroute complex issues to relevant departments
- Ensure a friendly and professional customer experience
REQUIREMENTS
Candidate profile
- Fluent in Dutch and English (C1 level)
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to work independently in a remote environment
- Comfortable handling multiple tasks and responsibilities
- Team player with a proactive attitude
OFFER
Employer offers
- Salary of €1,434.82 gross/month (without accommodation)
- Salary of €1,313.32 gross/month (with accommodation option)
- Remote work within Portugal
- Full-time contract (40 hours per week)
- Rotational shifts from Monday to Sunday, 07:00–23:00
- International and multicultural work environment
- Career development opportunities
- Full training provided
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.
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