Swedish & Norwegian-speaking Customer Agent to Amsterdam
DESCRIPTION
Do you want to work in the travel industry and build a career in customer service? Our client is looking for Swedish & Norwegian-speaking Customer Service Representatives in Amsterdam!
Join our client’s team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.
What will you do?
- Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
- Provide accurate and efficient solutions to customer inquiries
- Handle special requests and complex cases with a solution-oriented mindset
- Use reservation and CRM systems to manage customer interactions
- Deliver excellent service and exceed customer expectations
- Collaborate with colleagues and other departments to ensure smooth operations
- Continuously develop product knowledge through training and cross-skilling
REQUIREMENTS
Candidate profile
- Minimum MBO level 4 or equivalent working and thinking level
- Previous experience in customer service or call center is preferred
- Fluent in Swedish & Norwegian and English, both written and spoken
- Strong communication and problem-solving skills
- Comfortable working with complex computer systems
- Team player with an international mindset
- Flexible, service-oriented, and proactive attitude
OFFER
Employer offers
- Paid full-time training (up to 10 weeks)
- Seven-month contract with long-term opportunities
- 25 vacation days (full-time basis)
- Hybrid working model (minimum two days working from home)
- Travel allowance or full public transport reimbursement
- Work-from-home allowance
- Holiday allowance and end-of-year bonus
- Pension plan and additional benefits such as bicycle plan
- Flight ticket discounts after one year of employment
- Opportunity to work temporarily from abroad (conditions apply)
- Continuous training and career development opportunities
- Modern office environment in Amsterdam
- Regular social events and team activities
About Amsterdam
Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.
SKILLS
Problem-Solving And Interpersonal Abilities
Good Communication Skills - Written And Oral
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