Solutions Consultant with Slovak and English

Sofia, Bulgaria

€1535 per month gross +Relocation assistance

Join Our Growing Team!

Are you passionate about helping people and delivering exceptional customer experiences? We are looking for a motivated and customer-focused Slovak Speaking Customer Support Representative to join our dynamic team.

In this role, you will be the first point of contact for customers, providing professional support across multiple channels while ensuring a positive and seamless customer experience.

Key Responsibilities

• Deliver professional support for our products and services while maintaining high customer satisfaction levels.

• Manage customer interactions through phone, email, and live chat.

• Utilize CRM software, ticketing systems, and other customer service tools effectively.

• Resolve customer inquiries and issues within agreed Service Level Agreements (SLAs).

• Meet or exceed performance targets, including call handling time, first-contact resolution, and customer satisfaction scores.

• Follow established procedures, knowledge base resources, and best practices to provide accurate solutions.

• Collaborate with colleagues to share knowledge and contribute to continuous improvement initiatives.

• Participate in ongoing training and stay informed about product updates and industry trends.

What You'll Need

• Fluent communication skills in Slovak and English, both written and spoken.

• Strong interpersonal and customer service skills.

• Excellent active listening and problem-solving abilities.

• Ability to follow structured processes and guidelines.

• Comfortable learning new technologies, systems, and procedures.

• Self-motivated with a strong commitment to customer satisfaction.

Ideal Candidate Profile

• Customer-focused with a genuine passion for delivering outstanding service.

• Excellent communicator who can explain complex information in a clear and simple manner.

• Strong troubleshooting skills with the ability to identify effective solutions.

• Team player who actively shares knowledge and supports colleagues.

• Adaptable, resilient, and able to remain calm in a fast-paced environment.

Working Hours

• 10:00 – 18:00

• Monday to Sunday (rotational schedule)

• Strong interpersonal and customer service skills.

• Excellent active listening and problem-solving abilities.

• Ability to follow structured processes and guidelines.

• Comfortable learning new technologies, systems, and procedures.

• Self-motivated with a strong commitment to customer satisfaction.