Social Media Support with Czech and Slovak

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

For one of our projects we are looking for a customer service advisor who will be ensuring to resolve a wide variety of consumer queries via social media platforms.

The role:

• Respond to and resolve a wide variety of consumer queries by various social media platforms
• Provide customers with advice and information regarding clients' products and services
• Carry out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understand customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

Requirements:

• Has very good command of Czech and Slovak (C1) and English (at least level B2);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has good knowledge of social media platforms and communication;
• Has good computer literacy.