Remote Customer Advisor – Swedish Market

Greece

Mandatory
DESCRIPTION
Location: work from home in Greece
Role: Remote Customer Advisor – Swedish Market
Salary:  Base Salary + language bonus €1300 gross/month Plus Performance Bonus: Up to 10% monthly based on KPIs (after the first 3 months, paid from month 4) Plus Meal Allowance: €5 per working day via Up Hellas Card
Hours: 40 hrs per week rotational Monday to Friday: 10:00 – 20:15 

The company

Our client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Greece.

The Role

Are you a fluent Swedish speaker with a passion for helping people? Join a dynamic customer service team from the comfort of your home in Greece! We’re hiring Swedish-speaking Customer Support Specialists to assist customers of a leading Telecommunications company. As a Customer Support Specialist, you’ll be assisting customers via phone and email, ensuring queries are resolved efficiently and professionally. You’ll also handle some calls in English and use English-based training and tools.

Responsibilities

  • Handle inbound customer inquiries via phone and email in Swedish and English
  • Troubleshoot technical and service-related issues and provide effective solutions
  • Guide customers through products, services, and billing information
  • Escalate unresolved or complex issues to the appropriate department
  • Document interactions clearly in the system
  • Maintain a high level of professionalism and customer satisfaction
REQUIREMENTS
We are looking for candidates who have: 
  • Fluency in Swedish
  • Intermediate English
  • Excellent communication skills, both verbal and written.
  • Excellent problem solving skills
OFFER

Salary, benefits and relocation package

  • Competitive salary and job stability.
  • Work from home
  • Fully paid training and ongoing professional development.
  • Permanent contract with long-term career prospects.
  • Private healthcare benefits.
  • Opportunities for continuous learning and career growth.
  • A diverse, inclusive, and engaging work environment.
  • Wellness programs including on-site fitness facilities and personal training.
  • A vibrant, multicultural setting with initiatives to foster team spirit and collaboration

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
Customer Service
Good Problem Solving
Administration

ARE YOU THE PERFECT CANDIDATE?