Swedish-speaking Customer Service Administrative to Riga

Join Our Team in Riga as a Customer Support Specialist

This is an excellent opportunity to advance your career in an international setting while enjoying life in one of Europe’s most captivating cities. The role offers a competitive local salary along with a generous relocation package. With this income, you can comfortably rent a modern apartment in the city center for around €350–400 per month, while enjoying an exceptional quality of life.

Your Role

• Provide professional customer support via phone, email, and chat.
• Handle inquiries efficiently and record solutions accurately.
• Resolve cases within defined timelines, maintaining service quality standards.
• Escalate complex issues when necessary.
• Collaborate effectively with colleagues and maintain clear communication.
• Meet key performance targets for response time, resolution rate, and customer satisfaction.
• Participate in training and support team development initiatives.

About Riga

Riga is a city unlike any other—a place where old-world charm meets modern living. Known for its stunning Art Nouveau architecture and UNESCO-listed Old Town, Riga blends rich history with a vibrant, cosmopolitan lifestyle. The city offers an exceptional quality of life, with green parks, excellent cafes and restaurants, and a thriving arts and music scene.

Living in Riga means enjoying a relaxed yet dynamic environment. The cost of living is affordable, public transport is efficient, and nature is always close—whether you want to explore nearby forests, beaches, or lakes. It’s a city that encourages balance between work and leisure, offering both cultural depth and everyday comfort.

With full relocation support provided, moving to Riga is seamless—allowing you to start your new chapter with ease and confidence.

About the Company

Our client is a global leader in technology and digital services, operating in over 90 countries and serving more than 900 clients worldwide—including many Fortune 500 companies. Recognized for their innovative approach and strong workplace culture, they have been listed among India’s best employers by the Great Place to Work Institute.

Requirements

• Near-native proficiency in Swedish (CEFR level C1) or native relevant market language.
• Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
• Previous experience in an outsourced customer service environment is advantageous (but not mandatory).
• Optimistic, friendly, positive, and self-motivated personality.

Relocation Support: 

• Flight & first month’s accommodation covered
• Career Growth: Get promoted to Quality Analyst or Team Lead after just a few months!
• International Environment: Work with colleagues from all around the globe.
• Paid Training: No experience? No problem! We’ll pay you to learn everything you need.
• Flexible Start Dates: New starting date each month – it’s up to you!

Fast & Easy Application Process:

• Initial Screening Call
• One quick interview
• Background check
• Congrats, you’re hired!