DESCRIPTION
Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Polish-speaking Solutions Consultants to join their team in Sofia, Bulgaria!
Join our client as a Product Support Specialist and become a key player in delivering professional support for digital products and services. Benefit from a generous relocation package and other benefits, all while growing your career in an international, dynamic team.
About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
- Deliver professional support for digital products and services
- Utilize CRM software, ticketing systems, and support tools efficiently
- Communicate with users via phone, email, and chat
- Resolve inquiries within agreed SLAs using internal resources and protocols
- Consistently meet performance targets, including customer satisfaction and resolution rates
- Collaborate with peers to improve service and share best practices
- Stay updated on product developments and participate in training sessions
REQUIREMENTS
- Fluent in Polish
- Good English
- Strong interpersonal and customer service skills
- Able to follow structured processes and guides
- Excellent active listening and problem-solving abilities
- Quick to learn new technologies and adaptable to change
- Customer-focused mindset with a positive and collaborative attitude
- No prior tech experience required—just eagerness to learn and help others
OFFER
Employer offers
- Financial relocation support (transport, hotel stay, rent assistance)
- Flexible contract types, including part-time options
- Fully paid training
- Stable employment with career development opportunities
- Attractive salary
