DESCRIPTION
Dreaming of working in a warmer climate while building an international career in customer service? Our client is looking for Norwegian-speaking Customer Service Agents to join their team in Lisbon, Portugal.
Join an exciting project supporting small and medium-sized businesses with innovative payment solutions while delivering outstanding customer experiences. Enjoy a full-time position with a structured onboarding and a salary of 1,569.66 € including accommodation.
About the company
Our client is a Sweden-based financial technology company, now part of a global digital payments leader, providing innovative point-of-sale solutions for small and medium-sized businesses. Through a smartphone-based app and a range of tools including card readers, invoicing, and online store solutions, they enable merchants to manage sales, accept payments, and grow their business efficiently across Europe and South America.
What will you do?
- Be the primary point of contact for customers via phone, email, and chat
- Support user onboarding and assist with new account creation
- Help customers with orders, deliveries, and logistics-related questions
- Troubleshoot technical issues related to the app, card reader, and accessories
- Assist with financial queries such as transactions, deposits, and reports
- Provide clear and professional information about products and services
- Escalate complex cases to relevant departments when necessary
- Ensure high customer satisfaction through effective problem-solving
REQUIREMENTS
Candidate profile
- Fluent in Norwegian and good command of English
- Previous experience in customer service or technical support is an advantage
- Strong communication and problem-solving skills
- Basic technical understanding and computer skills
- Customer-oriented mindset with attention to detail
- Positive attitude and willingness to learn
OFFER
Employer offers
- Full-time position (40 hours per week) on a rotational shift pattern
- Working hours: Monday to Friday 08:00–20:00, weekends 09:00–18:00
- Salary of 1,569.66 € including accommodation
- Paid training and onboarding
- International and multicultural work environment
- Career development opportunities
- Support with relocation and integration
About Lisbon
Lisbon offers a unique lifestyle combining sunny weather, beautiful beaches, and a vibrant cultural scene. With its affordable living, welcoming atmosphere, and growing international community, it is an ideal destination for professionals seeking both career growth and quality of life.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.
SKILLS
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