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Norwegian Customer Support | Hybrid Romania
DESCRIPTION
Join our team as a Customer Support Representative with Norwegian!︀︋︇️︄︊︉︋ ︂︆︄︄ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎
You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.
In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.
REQUIREMENTS
Your profile:
Advanced (C1) level of Norwegian
Medium (B2) level of English is mandatory
Availability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest office
Strong communication skills (both written and verbal)
Good PC skills, including MS Office package
Previous experience in customer service is preferred
Experience in contract/account management is a plus
Experience with billing, invoicing, or payment processes is an advantage
Proactive mindset and customer-oriented approach
Strong organizational skills and ability to work independently
OFFER
We offer:
Stable job, in a multicultural fast-growing environment
Above-average fixed salary, performance and tenure-based bonuses, depending on the position
Monthly meal tickets
Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
Private medical subscription coverage
Extra health benefits: special discounts for dental care and optical services with our partners
Reimbursement for your public transportation subscription, after the trial period
Gym subscription reimbursement, after the trial period
Free subscription to the Bookster virtual library
Dedicated psychologist available for free sessions
Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
Paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
SKILLS
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