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DESCRIPTION
Do you enjoy planning unforgettable travel experiences, solving unique customer requests, and delivering exceptional service?
Are you looking for a role that goes beyond traditional customer support and allows you to work with premium clients in an international environment?
Then this could be the perfect opportunity for you.
Our client is one of the world's leading luxury concierge and lifestyle management companies, trusted by prestigious financial institutions and premium brands worldwide. Their exclusive VIP members rely on personalized support for everything from luxury travel planning to restaurant reservations and once-in-a-lifetime experiences.
This is not a typical call center role. You'll join the company directly as an in-house employee, working in a stable international environment with real career development opportunities.
The Role:
As a Luxury Travel Consultant, you'll become the trusted point of contact for German-speaking VIP members, helping them organize and coordinate premium lifestyle and travel experiences.
Your daily responsibilities include:
- Assisting VIP clients via phone, email and chat in German and English
- Organising flights, hotels, restaurant reservations and private transportation
- Recommending exclusive restaurants, events, shopping destinations and cultural experiences
- Coordinating tailor-made travel itineraries and lifestyle requests
- Managing urgent requests with professionalism, efficiency and discretion
- Working closely with international teams to deliver first-class customer experiences
- Building long-term relationships by providing highly personalized service
Unlike traditional customer service roles, the focus is on quality rather than quantity, with approximately 10–20 customer interactions per day, allowing you to dedicate time to each individual request.
What We're Looking For:
- Native or fluent German (C1/C2)
- Good English skills (B2 or higher)
- Previous experience in customer service, hospitality, travel, tourism, airlines, luxury retail or similar customer-facing roles
- Passion for travel, hospitality and delivering exceptional customer experiences
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Ability to remain calm and solution-oriented under pressure
- Availability to work in a rotating 24/7 shift schedule
Experience with CRM systems such as Salesforce, Zendesk or similar platforms is an advantage but not required, as full training is provided.
What You Can Expect:
- Permanent direct contract with an international in-house company
- Annual gross salary of €21,000 (paid over 14 months)
- Quarterly performance bonus of up to €698
- 25% night shift allowance
- Meal allowance of €8 net per working day
- €30 monthly transportation allowance
- Private health insurance (including dental & optical) after 6 months
- Hybrid working model after successfully completing the onboarding period
- Comprehensive onboarding with dedicated training and ongoing support
- Modern office located on the prestigious Avenida da Liberdade in the heart of Lisbon
Why Join?
This is an excellent opportunity for professionals who enjoy working with people, love travel and luxury experiences, and are looking for a long-term career outside the traditional BPO environment.
You'll join a company that values service excellence, invests in employee development, and offers genuine opportunities to grow into senior, specialist or leadership positions.
If you're passionate about creating memorable experiences and want to be part of a premium international team, we'd love to hear from you.
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