Logistics & Delivery Advisor with Dutch and English

*Please note that these positions are based in Sofia, Bulgaria.

**Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria. Are you ready to take the next step in your career and achieve your next challenge? Join our team in Bulgaria and keep deliveries on track!

We’re looking for a Logistics & Delivery Advisor with Dutch and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.

What You’ll Do:

• Deliver top-notch customer support via phone, email, or chat in Dutch and English
• Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
• Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
• Stay up to date on client policies, products, and services.

What You Bring:

• Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above).
• Proven computer skills, including MS Office and Google Suite.
• Great communication, organization, and problem-solving skills.
• Previous customer support experience (logistics/delivery experience is a plus).
• High school diploma or equivalent.

Why You’ll Love It:

• Join a friendly, international team.
• Grow your career in logistics and customer service.
• Make a real impact every day.

We Offer:

• Work from home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
• Taxi transportation directly from the airport to your accommodation

✨ Ready to deliver great experiences? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.