Italian-Speaking Customer Service Representative

Athens, Greece

Contract: Permanent, Full-Time

Start Date: 9 October

Language: Italian

Work Model: On-site

About the Role

We are looking for Italian-speaking Customer Service Representatives to join our team in Athens, Greece.

In this role, you will provide excellent customer support across phone, email and chat, helping customers with their questions and ensuring every interaction is handled professionally, accurately and efficiently.

If you are customer-focused, enjoy solving problems and are looking for an exciting opportunity to relocate to Athens, we would love to hear from you!

Key Responsibilities

Deliver excellent customer service via phone, email and chat

Research and respond to customer enquiries accurately and within agreed timeframes

Use internal documentation and resources to resolve customer issues

Escalate unresolved or priority cases to the appropriate teams

Accurately document customer interactions in line with company procedures

Identify and communicate recurring customer issues

Meet quality, KPI and company policy standards

Collaborate effectively with colleagues and other departments

Attend training sessions and follow all company policies and procedures

Working Hours

5 days per week

8 hours per day

Rotating schedule

Monday–Friday: 10:00–22:00

Saturday: 10:00–18:00

On-site position in Athens

Salary & Benefits

€1,150 gross per month × 14 salaries

€65 gross/month transportation allowance

€85 net/month meal vouchers on an Edenred card

Private health and life insurance

Relocation package provided

Birthday leave

Gym membership discount

Ongoing training and professional development

Relocation to Athens

We provide relocation assistance to support successful candidates moving to Athens. Further details regarding the relocation package will be provided during the recruitment process.

What We're Looking For

Fluent Italian

Good command of English

Excellent verbal and written communication skills

Strong customer-service mindset

Good problem-solving and research skills

Ability to work independently and as part of a team

Comfortable working in a fast-paced, target-driven environment

Good computer and digital skills

Previous customer service experience is an advantage

Good command of English

€1,150 gross per month × 14 salaries

€65 gross/month transportation allowance

€85 net/month meal vouchers on an Edenred card