DESCRIPTION
Provide customer support across multiple channels, ensuring a positive user experience.
Resolve inquiries, troubleshoot issues, and manage customer requests efficiently.
Review and moderate user-generated content according to company policies and guidelines.
Identify and report policy violations, ensuring platform safety and compliance.
Collaborate with internal teams to resolve complex cases and improve operational processes.
Maintain high quality standards while supporting both customer experience and content integrity.
REQUIREMENTS
- Native or fluent level in Italian and English C1
- Strong customer orientation and problem solving skills ; Confortable with digital tools and phone-based support
- Availability for rotating Shifts
OFFER
- Direct contract with the company + paid training
- Support with Allocation
- Attractive compensation package with Holiday and Christmas allowance
SKILLS
Clear
empathetic and effective communication
Problem-Solving
Patience and emotional control
Customer-Orientated
Digital Skills (email
internal systems
MS Office or Google Workspace)
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