Relocation package

Included

Company

Next Job Abroad

Employment type

Full time

Salary

From 14,630 to 15,890 € gross / year

Experience

Entry level

DESCRIPTION

We are looking for talents with great Italian & English skills who will join our client in their state-of-the-art working environment in Greece, after relocating!

Our client is looking for Italian-speaking talents who will be the primary point of contact for customer requests.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

What you will do:

Handle tickets, following support procedures and policies.
Communicate with customers via chat & e-mail, following support procedures and policies.
Follow specified workflows for incident identification, escalation, resolution and closure.
Track and follow cases to ensure they closed in an efficient and timely manner.
Apply a content policy to digital content and execute handling procedures with consistency.
Work towards reaching targets as set out by client statement of work as well as internal targets.
Ensure high quality and safe experiences for both people and businesses.
Follow company and client procedures and guidelines.

Note: This position is not a remote/work-from-home position. Our clients teams are based in their state-of-the-art offices in Athens, Greece (Moschato and Piraeus

REQUIREMENTS

What our client expects from you:

Superior verbal and written skills in Italian
Very good English knowledge
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who can also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

OFFER

What our client offers:

Complete support to help you ease your relocation to Greece (or client covers your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.