Company

Talingual

Employment type

Full time

Experience

Entry level

On-site

DESCRIPTION

Role: Icelandic speaking Customer experience Advisor

Location: Office based Sofia, Bulgaria

Salary: approximately 1,945 EUR gross p/m

Operational Hours: 40 hrs p/week rotational between 11:30 - 20:00 Monday - Sunday

Relocation: Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs plus 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. Plus flight is booked for you to Sofia.

Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.

This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.

Key Responsibilities

Respond to customer queries via email, chat, and/or phone in a professional and timely manner
Assist users with account-related concerns and billing inquiries for digital content and subscription services
Provide support for mobile payment services, including transaction reviews and refund processes
Help users navigate family account setups and controls
Troubleshoot issues with accessing or using digital media content (books, movies, apps)
Deliver exceptional customer service with a focus on empathy and resolution

REQUIREMENTS

Fluent in Icelandic
Good command of English
Previous experience in a customer service role is prefered
Tech-savvy with the ability to quickly learn new platforms and interfaces
Excellent problem-solving and multitasking abilities
Patient, empathetic, and customer-focused
Comfortable working in a fast-paced, structured environment with performance targets

OFFER

On Offer

Stable job and career development opportunities
Great office at a top location
Attractive salary and additional incentives
Special discounts & Offers (Multisport cards, etc.)
Additional health insurance & Transportation allowance
Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation, and billiard corners)
Continuous support and learning
Employee Recognition programs
Relocation package

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com