German-speaking Customer Service Representative in Madrid
Madrid,
Spain
Mandatory
Be one of the first to apply
DESCRIPTION
Are you passionate about delivering exceptional customer experiences and eager to be part of an exciting, fast-paced start-up? Join our dynamic team in Madrid and help shape the future of our growing company. As a Customer Service Representative, you'll have the opportunity to make a real impact, working directly with our customers to provide personalized support and create lasting relationships. If you thrive in a collaborative environment, love problem-solving, and are ready to contribute to a brand that's on the rise, we want to hear from you!
Your responsibilities as Customer Service Representative will be:
Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:
- Answering incoming customer queries promptly
- Identifying issues and providing effective solutions to ensure customer satisfaction
- Recording customer data accurately in the CRM system
- Providing ad-hoc support as required
- Being a team player and collaborating for the success of the team and project
REQUIREMENTS
Skills, qualifications and interests you need to succeed in this role:
- C2 Proficiency in the German language + C1 proficiency in English
- In-depth understanding of the value and impact of a superior customer experience
- Excellent listening skills and proficient communication abilities
- A drive for excellence and professionalism
- Strong teamwork skills and dedication to collaborative success
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Madrid, Spain for an international career and life experience
- A valid Spanish work permit (required)
OFFER
What’s in it for you?
- Competitive salary
- Dynamic start-up culture where innovation and creativity thrive
- International work environment that embraces diversity and offers a global perspective
- Growth opportunities, with room for personal and professional advancement
- Permanent contract providing stability and long-term career potential
Living in Madrid: What to Expect
- A vibrant, cosmopolitan city blending modern innovation with rich history
- Thriving cultural scene with world-class museums, theaters, and historic landmarks
- Lively festivals and traditions, including the famous San Isidro celebrations
- Mild winters and warm summers, making for plenty of outdoor enjoyment year-round
- A dynamic food culture, from tapas bars to Michelin-starred restaurants, with iconic dishes like cocido madrileño
- A buzzing start-up ecosystem, offering endless opportunities for growth and innovation
SKILLS
Patience
Problem-Solving
Supporting People
Stay Calm Under Pressure
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
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