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DESCRIPTION
Are you a German speaker ready for a new adventure abroad? This is your chance to build an international career in Greece while joining a customer care team that supports users of device protection services. If you enjoy helping people, solving problems, and working in a dynamic environment, this opportunity could be the perfect next step.
- Support customers in German through phone, email, chat, webforms, and social media
- Handle both inbound and outbound customer contacts
- Process new claims and assist with ongoing cases
- Provide updates on approvals, denials, repairs, and replacements
- Explain service terms, warranty coverage, and eligibility
- Handle complaints and escalate complex issues when necessary
- Update customer records and case notes in internal tools
- Deliver professional and empathetic customer service every day
REQUIREMENTS
- Native or near-native German skills
- Good level of English
- Strong communication and listening skills
- Problem-solving mindset and customer-oriented attitude
- Good computer skills and ability to work across multiple systems
- Ability to multitask and stay organized
- Typing speed of at least 25 words per minute with good accuracy
- High school diploma or equivalent
OFFER
- Gross salary of €1,300 per month
- Productivity bonus of up to €200 gross per month, based on target achievement
- €450 gross bonus upon training completion, paid once with the second payment cycle
- Transportation bonus of up to €100 gross per month after training, depending on days worked on-site
- Relocation package
- €450 after 4 months
- €450 after 8 months
- €450 after 12 months
- Full-time opportunity in Attica, Greece
ARE YOU THE PERFECT CANDIDATE?
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