DESCRIPTION
Location: Lisbon, Portugal
Role: German-speaking B2B Advertising Support Specialist
Salary: €1,100 p/m (14 salary payments p/a), plus fixed complexity bonus of €100 p/m (11 salary paymentsp/a) plus €7.63 per working day meal allowance
Working hours: 40 hours per week: rotational between: Monday to Sunday 7:00 - 19:00.
Relocation: Available subsidised room in company apartment in Lisbon for rent of 280 euro p/m
The Role
In this role, you will provide B2B support to clients in regards to their digital marketing paid advertising campaigns. Your main responsibilities include managing and resolving product-related troubleshooting and delivering high-quality customer support for the company’s advertising solutions. You will work across email and chat channels, ensuring an excellent experience for advertisers while maintaining strong collaboration with internal product and technical teams.
Key Responsibilities
- Take an active role from day one in identifying initiatives to improve service quality and enhance the overall advertiser experience.
- Handle and resolve end-to-end product troubleshooting and customer support queries for the company’s advertising products across email and chat channels.
- Own and drive issue resolution by collaborating with in-house Product, Operations, and Engineering teams to resolve a wide variety of generic, technical, or product-related queries.
- Drive Customer Satisfaction by ensuring high service quality throughout the case journey, including clear and timely communication at all touchpoints.
- Ensure adherence to service levels across all channels while achieving best-in-class productivity and improving resolution times for advertisers.
- Partner with internal technical specialists to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS
- Fluent English and German
- Experience in paid campaign management is mandatory.
- Degree in Marketing or a related field.
- Previous experience in Digital Marketing.
- Excellent customer service skills and a problem-solving mindset.
- Ability to work effectively both independently and as part of a team.
OFFER
Salary and benefits
- A competitive compensation package, including 14 monthly payments per year plus bonuses.
- Monthly meal allowance paid in voucher card (net).
- Private Health Insurance from day 1 (free after 6 months).
- Personal and career development programs and mentoring to enhance your skills.
- The opportunity to participate in a growing multicultural Project.
- An inclusive environment with colleagues from over 75 nationalities.
- Access to modern amenities, discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and more.
- Possibility of inter-company mobility to work at any of our sites globally.
- Relocation package and accommodation guaranteed (for 12 months) for those coming from abroad.
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
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