German Customer Service - Lisbon

Mandatory
DESCRIPTION

Fluent in German? We have the opportunity for you! 
 

Are you looking to join a renowned Customer Support team within a leading global telecommunications company? This could be your next career move! ✨

We are hiring German Customer Service for an exciting project based in Lisbon.

What you'll do:

  • Provide high-quality telephone support to customers in German (English is a strong plus);
  • Assist current and potential clients with information about our products and services;
  • Handle customer requests in our systems: tariff adjustments, plan changes, service activations, address updates, etc.;
  • Identify opportunities for continuous improvement in customer service processes.
REQUIREMENTS
  • Fluency in German (minimum level C1);
  • English proficiency is a strong asset;
  • Genuine interest in telecommunications products and services;
  • Problem-solving mindset and ability to troubleshoot technical systems and devices;
  • Availability for flexible shifts (Monday to Saturday, 07:00 to 21:00);
  • Availability to work in person in Lisbon - Roma Areeiro;
  • Reliable, punctual, and customer-oriented profile.
OFFER
  • Comprehensive paid training at the start of the project;
  • Attractive performance-based bonuses (monthly and quarterly);
  • Health insurance, transport allowance, meal card/ticket, and more;
  • Modern and well-located offices, with cozy break areas;
  • Long-term career development opportunities;
  • Hybrid work model after 4 months.
SKILLS
German Language
Effective Communication

ARE YOU THE PERFECT CANDIDATE?