German Customer Service - Lisbon

Fluent in German? We have the opportunity for you! 
 

Are you looking to join a renowned Customer Support team within a leading global telecommunications company? This could be your next career move! ✨

We are hiring German Customer Service for an exciting project based in Lisbon.

What you'll do:

• Provide high-quality telephone support to customers in German (English is a strong plus);
• Assist current and potential clients with information about our products and services;
• Handle customer requests in our systems: tariff adjustments, plan changes, service activations, address updates, etc.;
• Identify opportunities for continuous improvement in customer service processes.

• Fluency in German (minimum level C1);
• English proficiency is a strong asset;
• Genuine interest in telecommunications products and services;
• Problem-solving mindset and ability to troubleshoot technical systems and devices;
• Availability for flexible shifts (Monday to Saturday, 07:00 to 21:00);
• Availability to work in person in Lisbon - Roma Areeiro;
• Reliable, punctual, and customer-oriented profile.

• Comprehensive paid training at the start of the project;
• Attractive performance-based bonuses (monthly and quarterly);
• Health insurance, transport allowance, meal card/ticket, and more;
• Modern and well-located offices, with cozy break areas;
• Long-term career development opportunities;
• Hybrid work model after 4 months.