DESCRIPTION
Work from home in Greece supporting German-speaking customers of a prestigious automotive brand. Enjoy relocation support, a competitive salary, paid training, and career development opportunities.
- Deliver outstanding customer support across multiple channels.
- Assist customers with service and maintenance appointments, vehicle-related enquiries, and roadside assistance requests.
- Provide guidance on connected vehicle services, mobile applications, infotainment systems, and subscription-based features.
- Handle customer cases and complaints with professionalism, empathy, and a solution-oriented approach.
- Coordinate appointments, service arrangements, courtesy vehicle requests, and customer follow-ups.
- Identify customer concerns and escalate complex issues to specialised teams when needed.
- Maintain accurate customer records and contribute to continuous improvements in service quality.
REQUIREMENTS
- Fluency in German, with a minimum C1 level.
- Good command of English, at B2 level or above.
- Excellent written and verbal communication skills.
- A customer-focused mindset and a genuine interest in helping people.
- Good computer literacy and confidence using digital tools and platforms.
- Familiarity with Android and iOS mobile applications.
- An interest in the automotive industry is a plus.
- A driving licence and good geographical awareness would be advantageous.
OFFER
- Work-from-home opportunity.
- Relocation support, including flights, accommodation, and assistance finding housing, at no cost to you.
- Competitive monthly salary, with 14 salary payments per year.
- Referral bonuses for recommending friends.
- Healthcare benefits and a range of employee discounts.
- Comprehensive training delivered by certified instructors.
- Opportunities for professional growth and career development.
- Special events, community activities, and social responsibility initiatives.
- Free online Greek language courses.
- Modern premises with comfortable break areas.
- An international working environment that values diversity and inclusion.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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