German Customer Service Advisors

Our client based in Cambridgeshire require  German Customer Service Advisors

Job Role:

• Answering customer queries and processing incoming customer requests via phone
• Making outgoing phone calls to customers where appropriate in order to achieve a
satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new
and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer
requests.
• Keep up to date with processes, and ensure a thorough understanding of, the company’s
business structure and product portfolio. There is no requirement to give advice on
specific product recommendations.

Candidate Profile:
• Passionate about delivering excellent customer service.
• Must be fluent in both oral and written English and German.
• Excellent IT skills.
• Knowledge of sales process and ordering systems is desirable but not essential.

This role involves a mixture of home and office working, however we do ask that
candidates are able to commute to our St Neots Office.

Shifts and Salary

• X10 - 5 week rotation (Late Sat) - £26,575
  • Week 1: Monday to Friday. 07:00 – 15:15
  • Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
  • Week 3: Monday to Friday. 11:00 – 19:15
  • Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
  • Week 5: Monday to Friday. 11:45 – 20:00

• X6 - 5 week rotation (Standard) £26,500
  • Week 1: Monday to Friday. 07:00 – 15:15 UK Time
  • Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
  • Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
  • Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
  • Week 5: Monday to Friday. 11:45 – 20:00 UK Time

• Experience the flexibility of our hybrid working model, with only one day per month
  required in the office.

Candidates must be fluent in english and german

€30.2k per year