German Customer Care Assistant - Join Kaizen in Bulgaria
Sofia,
Bulgaria
Mandatory
Optional
Advanced
DESCRIPTION
Are you a German speaker looking for an exciting opportunity abroad? Join Kaizen in Sofia, Bulgaria, and become part of a dynamic team delivering top-tier customer service. Work in a vibrant international environment while enjoying a competitive salary, flexible shifts, and fantastic benefits, including relocation support. This is your chance to advance your career while experiencing Bulgaria’s rich culture, lively nightlife, and beautiful landscapes. Apply now and take the next step in your professional journey!
About the Job
As a Customer Care Assistant at Kaizen, you will play a crucial role in delivering exceptional customer support. Your primary responsibility will be to assist customers via phone, live chat, email, and social media, ensuring their inquiries are resolved efficiently. This position is perfect for individuals who are customer-oriented, proactive, and thrive in a fast-paced environment.
What is your daily life like?
- Handle inbound calls, emails, and live chat inquiries from customers.
- Assist users with account-related issues, troubleshooting, and general inquiries.
- Provide professional and friendly support, ensuring a positive customer experience.
- Stay up to date with the company’s products, services, and promotions.
- Collaborate with internal teams to ensure quick and effective solutions.
- Maintain accurate records of customer interactions and follow-up where necessary.
- This role offers a structured career path with continuous training, helping you develop valuable skills in the customer service and iGaming industry.
REQUIREMENTS
- Fluency in German (written and spoken).
- Good command of English (written and spoken).
- Excellent communication skills and a customer-focused attitude.
- Interest in sports is a plus!
- Previous experience in customer service is an advantage but not required.
- Strong computer skills (MS Office proficiency).
- Analytical thinking and problem-solving abilities.
- A team-player attitude with adaptability in a fast-paced environment.
- High school diploma or higher education.
OFFER
We value our team and offer a comprehensive benefits package:
- Full-time position with flexible shifts (Monday – Sunday, 10 AM – 2 AM).
- Competitive salary – 3,800 BGN/month.
- Signing Bonus: 1,000 BGN for those starting in February or March! ????
- Relocation support – accommodation and travel expenses covered.
- Paid training & onboarding to set you up for success.
- Ongoing career development programs via Concentrix University.
- Health & Wellbeing initiatives to support your work-life balance.
- Additional perks:
- Health & Life Insurance
- Multisport card (gym & sports access)
- Transport allowance
- Bonus for important life events
- Extra paid leave for education
- Corporate discounts
- Company events and many more!
SKILLS
Customer Orientation
Customer Service
Good Communication Skills - Written And Oral
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