German Customer Advisor - €3000 Bonus & Company Housing

Mandatory
German
DESCRIPTION
Join our international team in Lisbon and take your passion for technology to the next level. As an On-site German-speaking Technical Customer Advisor, you’ll be the first point of contact for our customers, delivering high-quality technical assistance and ensuring every interaction reflects our commitment to excellent service. This is your opportunity to build your IT expertise, develop professionally, and work in a vibrant city with a sunny climate and a thriving expat community.

Your role:
  • Provide customer support in German via phone, chat, and email
  • Troubleshoot and resolve technical issues, assist with pre-sales questions, and handle general inquiries
  • Document cases accurately in English in the internal ticketing system
  • Work closely with other technicians to resolve or escalate more complex issues
  • Ensure customer satisfaction and contribute to maintaining a strong brand reputation

What we offer:
  • Total yearly package: €18,500 (€15,400 base + €240 transport allowance gross + €1,740 net meal allowance + €1,100 complexity bonus)
  • €3,000 welcome bonus in your first year
  • Housing option: Shared apartment for €280/month (all bills included)
  • Relocation support:
  • Flight reimbursement up to €400 (after 6 months)
  • Help with finding accommodation and settling in
  • Private health insurance (free after 6 months)
  • Modern office environment with on-site support and training
  • Clear career development path and opportunities to advance within the company

If you’re ready to grow your career, work on-site with an international team, and enjoy life in Lisbon, we want to hear from you.

ARE YOU THE PERFECT CANDIDATE?