Company

Talingual

Employment type

Full time

Experience

Entry level

DESCRIPTION

Location: Varna, Bulgaria

Role: French speaking Technical Support Specialist

Salary: 1,227 Euro Net p/m

Working hrs: 40 hrs p/week rotational between Monday – Friday from 08:00 till 23:00 BG time

Relocation package: flight to Varna, plus couple of days hotel stay plus dedicated support with finding a place to live in Varna

The company

Our client specialises in everything that has to do with customers and contact. As a Business Process Outsourcer, the client takes over the whole customer chain. With 12000 members and locations in Belgium, Netherlands, Luxembourg, Morocco, Spain, Greece, Turkey and Suriname, they have a unique combination of customer contact services with tailor made solutions for their clients. Imagine this - your office only 10 minutes drive from the beach! We are very excited to recruit for a new FRENCH speaking Technical Support Specialist in Varna, Bulgaria. Located on the Black Sea Coast, this city has lots to offer from beautiful beaches to fantastic restaurants and clubs.

The Role

As a Technical Support Specialist you will support a leader in the Belgian banking and Insurance markets. You will receive mostly incoming calls but also emails from end-users / network users and you are responsible to troubleshoot any technical issues in relation to hardware and software within set timelines. Answering and registering client questions and giving information, advice or instructions will be all part of your daily tasks. First time resolution is important in this job!

Responsibilities

To provide technical support to end-users / network users and troubleshooting
To handle, solve or escalate calls within time guidelines
Answering and registering client question and giving information, advice or instructions
To troubleshoot non-complex hardware and/or software problems
To assist in selection and evaluation of hardware and software

REQUIREMENTS

The successful candidate should have:

Excellent communication skills in French both written and spoken
Good command of English
Highly motivated, driven and adaptable
Experience in a customer support or technical support role
Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment.

OFFER

Benefits

Competitive local salary
Pleasant and inspiring working atmosphere if in the office
Opportunity to be part of an expanding global organisation
Training & development opportunities
Fully paid training
Relocation package, Flight booking & 2-3 nights hotel accommodation
Assistance with a real estate agent to find long term accommodation
Company events

Relocation package

The company will book your flight to Varna (from anywhere in Europe), pick you up from the airport, and will also have a hotel arranged and paid for you for the first few days. A local estate agent will pick you up from the hotel and will show you various apartments and you will have your own place within a few days!

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com