French-speaking Custome Expert (Bet app) in Lisbon, Portugal

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. Our client helps well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And our client is proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that our clients fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

Our client will give you all the training, cutting-edge technologies, and continuing support you’ll need to succeed. At our client, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service Representative, you will:

Serve as a knowledgeable consultant for customers in the sports industry.

Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.

Build sustainable relationships and trust with customers through open and interactive communication.

Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.

Offer feedback and recommendations to optimize internal processes.

Our client is a great match if you:

Have a high level of French and fluent in English (B2) - Both languages written and oral

Have an interest in sports and you are a team player with a positive attitude Have good typing and computer skills (MS Office applications)

Are tech-savvy, with the ability to quickly learn new software and tools Can explain complex concepts clearly and concisely

Previous experience in a customer service center is an advantage, but not required

Availability to work on rotational shifts

EU passport or valid work permit to Portugal is MANDATORY

In this role, our client offers benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes.