DESCRIPTION
What if you could fly to Greece to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow together within an international booming company?
Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time experience, you will find it there.
Whatever comes out of it for you, you will definitely not regret it.
Your responsibilities and impact as Technical Support will be:
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
- Give guidance about how to use the platform and troubleshoot
- Fixing account problems, handle inquiries about payments, subsciption renewals
- Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals
- Ensuring user and brand safety
- Ability to work in fast-paced environment
REQUIREMENTS
Skills, qualifications and interests you need to succeed in this role:
- A native level of Finnish and a good level of English
- Good adaptation skills & flexibility
- Great analytical and technical skills
- A previous experience in Customer Service is a big advantage
- Ensuring high customer satisfaction and a quality-focused service
- Strong verbal and written communication skills utilizing active listening
- Excitement about intercultural communication and the expatriate lifestyle
OFFER
What’s in it for you?
- A full-time job, 40 hours a week
- Schedule: Monday - Sunday rotative shift between 08:00-20:00
- Competetive salary with 2 extra salaries per year + performance-related bonus
A complete relocation package including:
- Flight ticket to Athens
- Taxi to the accommondation
- Hotel accommodation for 2 weeks
- Assistance in finding a flat
- Private health insurance from the company
- A Quality Certified Management Company
- A Multicultural environment: 8.000+ passionate people from +90 countries working together
- Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round
