Dutch-Speaking Customer Service Agent

Dutch-Speaking Customer Service Agent
Remote from anywhere in Portugal

Compensation (choose your option):

• Option 1: €1,100 gross/month + free accommodation (private room in a shared apartment/house in the Lisbon area, utilities included).
• Option 2: €1,359 gross/month (without accommodation, allowances included).

About the Role

Join the customer support team of one of the largest e-commerce platforms in the Netherlands, a market leader in books, entertainment, electronics, and more. With over 6 million products available online, this company serves millions of customers with everything from Dutch and international books to the latest gadgets, games, and digital products.

As a Customer Service Agent, you’ll be the first point of contact, making sure every customer enjoys a smooth, professional, and friendly experience.

What You’ll Do

• Answer customer questions and resolve issues via phone and email.
• Troubleshoot problems related to orders, deliveries, payments, and returns.
• Support external sellers who use the platform.
• Provide information about digital products.
• Escalate and reroute complex cases to the right department.

What We’re Looking For

• Native/fluent Dutch speaker with good English skills.
• Strong communication and problem-solving skills.
• Customer-focused, empathetic, and solution-driven.
• Comfortable using digital tools and handling different types of queries.

€1,100 - 1,359 per month