Dutch-speaking Customer Advisor to Lisbon, Portugal

Lisbon,
Portugal

Mandatory
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DESCRIPTION
Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? At the same time, are you drawn to opportunities abroad and can envision advancing your career in the vibrant capital of Portugal, Lisbon?

We are currently seeking Dutch-speaking Customer & Client Support professionals who are eager to kickstart their careers in the dynamic capital city of Lisbon, Portugal. 

About the Company:

Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions. Established in 1994, it has experienced significant growth since its inception. With offices and delivery centers across the world, including North America, Europe, Asia, and Australia, the company serves clients in diverse industries such as finance, healthcare, manufacturing, retail, technology, and communications. Collaborating closely with its clients, the company assists in optimizing their business processes, adopting new technologies, and overcoming business challenges. Renowned for its expertise in areas like artificial intelligence, machine learning, cloud computing, digital transformation, and Agile methods, the company has received numerous awards for its achievements in the IT sector and ranks 194th on the Fortune 500 list.

Your Profile:
  • Fluent Dutch skills ( C2 / Native proficiency)
  • B2 level of English
  • Excellent communication skills (both oral and written) and interpersonal abilities
  • Quick grasp and adaptability in learning new processes, concepts, and skills
  • Outstanding organizational skills and time management
  • Strong communication skills, both verbally and in writing
  • Exceptional native-level written and oral communication skills in the supported language
  • Proactive attitude and strong team spirit
  • Organized and capable of learning and understanding new processes, concepts, and skills, recognizing that operations are constantly evolving
  • Keen attention to detail and a desire to work precisely, efficiently, and at a high standard
  • Ability to not only handle customer emotions but also empathize with the customer's situation 

**All applicants must possess an EU passport or valid residence permit.
REQUIREMENTS
Your Responsibilities:
Responding to customer inquiries via phone, email, or chat Identifying customer issues
Performing troubleshooting to find solutions
Documenting each action taken
Categorizing cases and potential errors
Assisting customers in using paid products
Escalating complex issues according to established procedures
OFFER
What We Offer:
  • Relocation support (€2500 relocation bonus, full bureaucracy assistance, help with accommodation search)*
  • Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
  • Plus meal allowance (€7.63 net daily) New office spaces in the picturesque location of Lisbon (near the beach)
  • Career growth and development opportunities
  • Pleasant and inspiring work atmosphere
  • Emerging global company with an impeccable reputation
  • Complimentary fruit, coffee, tea, water, and much more

Monthly gross salary

less than a year experience in CS
14.000 € base salary
€2100,- language bonus 
12-18 months experience
15.260 € base salary
2460€ language bonus 
2 years experience
16.100 € base salary
2460 € language bonus 

Benefits
No previous experience required
Professional onboarding program
€720,- yearly transport allowance
Renewable 12-month contract
Permanent contract possible


* Relocation support is applicable only for applicants relocating from outside Portugal to Lisbon
SKILLS
Problem-Solving
Communiction
Team Work

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