DESCRIPTION
Work for a global technology and services leader and develop your career in customer experience in Barcelona. This is an exciting opportunity for Dutch-speaking professionals who want to represent a premium automotive brand in a dynamic and international environment.
Join the team as a Customer Experience Specialist and support prospective customers through structured follow-up calls while reinforcing brand value and customer satisfaction. Build strong relationships with clients while working on-site in Barcelona and contributing to a high-quality customer experience project.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
Lead structured follow-up and support calls with prospective customers after they have expressed interest in a product
Represent a premium automotive brand with professionalism and a strong focus on customer satisfaction
Reinforce brand value while identifying customer concerns or hesitations related to pricing and product preferences
Collect key insights from customer interactions and summarize them clearly to support retailer sales teams
Maintain continuity by managing both follow-up and offer-related calls with the same prospects
Ensure that all interactions align with quality standards and the premium positioning of the brand
About Barcelona
Barcelona offers a vibrant lifestyle with a unique combination of Mediterranean beaches, historic architecture, and a thriving international community. With excellent public transport, a dynamic cultural scene, and a sunny climate, the city provides an outstanding environment to live and work.
REQUIREMENTS
Qualifications:
Bilingual or proficient in Dutch and English
Minimum high school diploma, preferably with a background in business, communications, or automotive studies
Previous experience in customer service or sales, ideally within the automotive or luxury sectors
Clear and confident communication skills, especially when interacting with executive-level or high-end clients
Strong interest in the automotive industry and premium products
Structured, professional, and discreet when handling sensitive topics such as pricing or commercial offers
Comfortable following a detailed scripted call approach and providing written reports after interactions
OFFER
Employer offers:
Full-time permanent contract (39 hours per week)
Rotative schedule from Monday to Saturday between 09:00 and 20:00
Performance-based bonus upto 3000 Euros gross yearly
Private medical insurance
Central office location in Barcelona
Fully paid training on the company and project
Career development programs and specialized courses
SKILLS
Proactive
Problem-Solving And Interpersonal Abilities
Professional
