DESCRIPTION
Are you a native Danish speaker and ready to start a new experience on beautiful Crete? We have a great opportunity for you with housing included at this amazing location!
Join our client's team as a Customer Support Advisor for the Mercedes project in Chania. You’ll assist customers with a variety of inquiries and enjoy a full relocation package with a free company-provided apartment. Work in a modern office and enjoy life on one of Greece’s most vibrant islands!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Handle inbound customer inquiries via phone and email regarding Mercedes services
- Assist with product information, account issues, and service coordination
- Guide users through Mercedes digital platforms
- Issue updates and follow up on ongoing requests
- Resolve invoice and payment-related questions
- Deliver professional and empathetic customer service
- Ensure a seamless customer journey
REQUIREMENTS
Candidate profile
- Native or near-native level of Danish
- Fluent in English (minimum C1 level)
- Customer service experience preferred
- Strong soft skills and active listening abilities
- Confident, empathetic, and positive communicator
- Able to work in shifts, 24/7 availability required
- Good multitasking and time-management skills
- Comfortable with data entry and using software system
OFFER
Employer offers
- Full relocation package: flight, taxi from the airport, and assistance with documentation
- Free company-provided apartment
- Paid training
- In-house doctor and health insurance
- Excellent career growth opportunities
- Modern offices in Chania, Crete
- International team and supportive environment
- Company events, festivals, and employee discounts
About Crete
Blessed with 300 days of sunshine a year, Crete offers a sociable and relaxed lifestyle. The island has 636,500 inhabitants and is known for its golden beaches, crystal-clear waters, hiking trails, and cultural richness. Whether you enjoy nature, sports, or socializing, Crete provides the perfect setting for your next adventure.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
