Danish or Norwegian Travel agent for Scandinavian Airline

Warsaw,
Poland

Mandatory
Optional
Proficiency
Proficiency
DESCRIPTION
Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish-speaking Customer Service Advisors to join their team in Warsaw!

Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.

About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?
  • Perform inbound calls and chats in Danish or Norwegian 
  • Advise partners on flights, products, prices, fares, rules, and online services
  • Change reservations (time and destination) and update personal data
  • Handle special service requests (wheelchairs, animals, special assistance)
  • Manage ticket cancellations and refunds
  • Assist customers with airline ticket purchases and payment methods
  • Support passengers with travel difficulties
Candidate profile
  • Danish/Norwegian proficiency at C1 level (spoken and written)
  • English at B2 level
  • Excellent technical skills (MS Office, internet browsers, general computer skills)
  • Positive attitude and strong communication skills
  • Prior experience in customer service and CRM tools is an advantage
Employer offers
  • Work for the largest Nordic 5-star airline
  • Full-time employment contract: initial 3-month probation, extension based on performance
  • Paid 2-month training (Mon–Fri, 08:00–16:30)
  • Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month
  • Salary: From 9,750  PLN gross (2278 EUR)
  • Private medical care (Luxmed)
  • Group insurance, sports and leisure program
  • Coaching and mentoring to enhance your skills
  • Training and development opportunities
  • Relocation package provided
  • Multinational work environment with social events and celebrations
About Warsaw
Live and work in Poland’s vibrant capital city, where historical charm meets modern living. Warsaw offers a rich cultural scene, affordable living, and a dynamic international community. Enjoy a high quality of life while growing your career in a central European hub.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs. 
SKILLS
Customer Support
Danish
Norwegian
Warsaw

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