Czech-speaking Customer Support Agent to Lisbon, Portugal

As a Customer Support Specialist, You will be responsible for delivering exceptional technical support to our Enterprise customers. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web-based channels.

• Taking ownership of new cases and escalations promptly and proactively addressing customer satisfaction concerns before they escalate into problems.
• Assisting Enterprise customers, partners, and fellow engineers.
• Defining the scope of customer issues and support boundaries by gathering relevant information.
• Conducting thorough research to investigate problems, with the option to collaborate with other teams.
• Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed.
• Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed.
• Ensuring that each support request you handle adheres to our clients Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.

• Fluent level of written and verbal communication skills in Czech and good command of English (B2 Level);
• Willing to start an international experience – work abroad;
• Excellent communication and interpersonal skills and team spirit;
• Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.

• Relocation package: 
• Accommodation option in a shared apartment with your own room (all expenses covered including cleaning)
• Initial flight expenses refund & pick-up at the airport 
• Support with legal registration, tax number, residence papers
• Free annual flight to your home country
• Private health insurance after 6 months of employment
• Free Portuguese language courses, water sports, soft trekking, and much more
• International career in a multicultural environment
• Possibility of cooperation with leaders in various industries
• Intensive training and familiarization phase
• Ample opportunity to grow and evolve within our organization