Customer Support Consultant with Czech in BRNO

Brno,
Czech Republic

Mandatory
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DESCRIPTION
We are Concentrix – the world leader in customer service. We help top brands grow through top-notch customer service and technology solutions. We operate in more than 70 countries and are proud recipients of awards such as Employer Brand Leader of the Year and Best Employer – Outsourcing.
Do you enjoy the world of betting and want to be in the center of the action? Can you advise, support and solve a problem faster than a goal is scored in the first minute?
Then we are looking for you!
????️ What will be your daily game?
As our new Customer Support Advisor, you will:
· Communicate with customers via phone, chat, e-mail and social networks
· Help with account registration and verification, login, payments, and technical mysteries
· To be a reliable guide to the world of our platform
· Find fast, friendly and accurate solutions
· Contribute to the improvement of internal processes with your observations and ideas
REQUIREMENTS
???? Who are we looking for?
We are looking for a partner who has a natural feeling for the customer and at the same time:
· Speaks and writes fluent Czech (C2) and can communicate in English (B2)
· He has a positive attitude, is a team player and does not shy away from challenges
· Is familiar with computer applications (MS Office, etc.)
· Can explain complex things in simple terms
· Interested in sports and betting – so you know what we're talking ???? about
· Previous customer service experience is an advantage, not a requirement
· Has completed secondary education with a high school diploma
OFFER
Holiday 5 weeks, 
Corporate events, 
On-site food, 
Contribution to sport / culture / leisure, 
Meal tickets / catering allowance, 
Educational courses, 
training
SKILLS
Problem-Solving
Computer
Customer Support
Customer Care

ARE YOU THE PERFECT CANDIDATE?
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