Customer Service Specialist- German

Remote

Mandatory
DESCRIPTION
Customer Service Specialist German Speaker (Remote)
Application Deadline: 12 June 2025
Training Start Date: 16 June 2025

About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview
We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.
This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.

Key Responsibilities
Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication
REQUIREMENTS
Requirements

Native-level German and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure

Nice to Have

Experience with Zendesk or similar ticketing platforms
Familiarity with Slack or online team collaboration tools
Background in the online travel industry
Technical support background (electronics, machinery, or industrial sectors)
Proficiency in Salesforce and standard office tools

Technical Requirements

Internet: Stable wired broadband connection

Hardware:
Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB+
Storage: Minimum 10GB free
Screen: 1920x1080 resolution preferred
Wired USB headset
Operating System:
Windows 11 or later
macOS 13 or later

Work Schedule (CET Time Zone)
Monday to Friday: 9:00 AM 10:00 PM
Saturday to Sunday: 12:00 PM 8:00 PM
Evening shifts (after 6:00 PM) and weekend shifts become available after 34 weeks in production
Two days off per week
OFFER
What We Offer

100% Remote Work
Flexible, project-based assignments
Long-term collaboration opportunities
Career development and learning paths
Gamification program (performance-based bonuses and paid holiday hours)
Freelance cooperation agreement- 

Join Us
If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by 12 June 2025 to be considered for our next training group starting on 16 June 2025.
SKILLS
Call Center
Call Centre Agent
Inbound Calls
Crm Systems
Salesforce
Multitasking Abilities
Fast Learning
Problem-Solving And Interpersonal Abilities

ARE YOU THE PERFECT CANDIDATE?