Customer Care Specialist – Portuguese/English Bilingual
DESCRIPTION
Customer Care Specialist – Portuguese/English Bilingual
Location: Thessaloniki, Greece
Employment Type: Permanent Contract
Salary & Benefits
€1,100 gross per month
14 salaries per year
€1,000 gross sign-on bonus
Relocation package provided
Private health and life insurance
Travel allowance
Meal allowance
Gym membership discount
Paid training
If you don’t already have Greek tax documents, you’ll need to relocate at least 10 days before your start date so they can be arranged.
Schedule
Monday to Sunday
Rotating shifts between 7:00 AM and 10:00 PM
Customer support via email (no phone support)
What You’ll Actually Be Doing
As a Customer Care Specialist, your role is simple in principle but demanding in practice: help customers quickly, clearly, and professionally.
You Will:
Respond to customer inquiries via email
Solve technical and account-related issues
Investigate problems and provide accurate solutions
Work closely with your team to improve processes
Share feedback and contribute to team initiatives
Maintain performance standards and quality metrics
This role requires focus, patience, and strong written communication skills. You’ll need to stay calm under pressure and keep the customer’s satisfaction at the center of everything you do.
What We’re Looking For
Language Skills
Portuguese (B2–C1 level) – written and spoken
English (B2–C1 level) – written and spoken
Experience & Skills
1–2 years of experience in customer support or technical support
Experience in help desk or IT-related roles is a plus
Strong written communication skills
Comfortable using PC systems, internet tools, and Microsoft Office
Confident working independently and as part of a remote team
Adaptable to changing processes and tools
Experience handling customer communication via email (and phone, if applicable)
Willing to complete a background screening
REQUIREMENTS
Portuguese (B2–C1 level) – written and spoken
English (B2–C1 level) – written and spoken
Experience & Skills
1–2 years of experience in customer support or technical support
OFFER
Salary & Benefits
€1,100 gross per month
14 salaries per year
€1,000 gross sign-on bonus
Relocation package provided
