Customer advisor with Swedish/Norwegian/Danish/Finnish for T

Mandatory
DESCRIPTION
  • Provide assistance via phone, email or chat
  • Deliver technical support for the streaming company,
  • Address contract and billing inquiries thoroughly and efficiently,
  • Handle and process customer complaints with empathy and professionalism,
  • Serve B2B and B2C clients on inbound calls as first and second line support,
  • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
REQUIREMENTS
  • Service-oriented thinking with focus on customer experience
  • Fluency in Swedish/Norwegian/Danish/Finnish (C1 level), and English written and verbal (B2),
  • Administrative and technical knowledge
  • Strong communication skills and good listener,
  • Minimum 6 months of experience in customer service,
  • Willingness to perform soft selling and upselling.
  • SWEDISH: Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-20:00
  • NORWEGIAN: Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00
  • DANISH: Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 9:00-19:00 and weekends between 10:00-16:00
  • FINNISH: Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-18:00 

Nice to have:

  • Experience with CRM system.
OFFER
  • Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
  • Embrace an international and diverse work environment that broadens your horizons.
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Contract of employment or contract of mandate.
SKILLS
Communication Skills
Technical Skills
Good Administrative Skills
Good Listener
Swedish
Norwegian
Dannish
Finnish

ARE YOU THE PERFECT CANDIDATE?