Customer Advisor with Norwegian: Live and Work in Latvia!

Riga,
Latvia

Mandatory
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DESCRIPTION

Join Our Team in Riga as a Customer Support Agent! 

Why?
This is a unique work opportunity, in a unique country. You are offered a great local salary of €1700,- per month, aswell as a generous relocation package as described below. With this income, you can live a comfortable lifestyle and rent your own apartment in the city center for around 350-400€.

About our Client : 
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work Institute.

Responsibilities:
-Handle phone calls with customer queries and provide resolutions to end-users.
-Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
-Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
-Escalate priority issues per client specifications to the immediate lead as applicable.
-Work independently and within a team, fostering effective communication with internal and external contacts.

Requirements
-Near-native proficiency in Norwegian (CEFR level C1) or native relevant market language.
-Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
-Previous experience in an outsourced customer service environment is advantageous (but not mandatory).
-Optimistic, friendly, positive, and self-motivated personality.

Benefits
-Top Local Salary: Start with €1,700 per month + bonus system coming soon!
-Relocation Support: Flight & first month’s accommodation covered OR €1,000 welcome bonus if you handle your own travel.
-Career Growth: Get promoted to Quality Analyst or Team Lead after just a few months!
-International Environment: Work with colleagues from all around the globe.
-Paid Training: No experience? No problem! We’ll pay you to learn everything you need.
-Flexible Start Dates: Choose between April or May – it’s up to you!

 Apply and don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga!

SKILLS
Customer Service
Customer Support
Technical Support
Communication
English

ARE YOU THE PERFECT CANDIDATE?
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