DESCRIPTION
Work model: Work from the office in Cracow
Working hours: 9 AM - 5 PM (working weekends)
About the role
You will be responsible for reviewing the intent and accuracy of user-submitted content to ensure the quality of map data. This includes evaluating reviews, photos, and location updates. Using internal policies and systems, you will assess the provided evidence and, based on critical thinking, decide whether to approve or reject the content.
What you will do
- Handle and resolve customer complaints, identifying and escalating priority issues when necessary
- Review content according to established processes and make informed moderation decisions,
- Provide constructive feedback to improve the product, processes, and policies where applicable.
REQUIREMENTS
- Proficiency of German at min. B2/C1 level and English at C1 level,
- Experience working in a BPO environment,
- Attention to detail,
- Good analytical & coordination skills are essential,
- Ability to perform in adverse situations,
- Flexible to adapt to any changes in the organization / process,
- Quick learner and tech-savvy in understanding new systems and tools,
- Ability to work in a multicultural environment.
Due to Client security requirements in the project, it is a condition of your employment in the position offered to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.
OFFER
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
SKILLS
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