Airline Customer Success Advisor with German

Do you like traveling? Would you like to work in a multicultural environment in the heart of Prague? Keep reading!

Our client is an international Air France company based in Prague. They are a leader in the customer service sector with 520+ employees, 74 nationalities and 22 different languages spoken. And the business is constantly growing. Right now they are looking for fluent German speakers to join their team as an Airline Customer Service Advisor.

What will your days look like?

· Helping customers with different requests (through various channels - email, phone, chat, etc...)

· Being the link between partners and customers

· Establishing and managing positive relationships with customers as well as co-workers and supervisors

If you are:

· An open and friendly person and you like to connect with people

· Motivated to learn about airline and luxury industries and products such as loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects

· Proficient in English and German, interested in using it daily

· Experienced in customer service (that is a big plus)

Here's a taste of what we offer:

• Relocation assistance – 1 month free shared accommodation or 25 000CZK to help with initial accommodation costs.
• Good local salary plus regular bonuses
• Opportunity to work 40 days per year abroad, anywhere in the Schengen Zone.
• Possibility to work remotely from anywhere in Czechia. (after trial period)
• Travel fund: up to 12 000 CZK per year (€500) to spend on airplane tickets for you and your family or friends
• Discounted air tickets with Air France up to 90% discount
• Leisure: up to 6 000 CZK per year(€250) to spend on sports activities/language courses/etc.
• Meal tickets in the value of 160 CZK per working day (€6)
• 3 extra days of holiday – 23 days in total per year
• Growing opportunities (90% of our team leaders/managers have been hired internally)
• Private medical assistance for you and your relatives
• Discounts with local shops