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DESCRIPTION
German-Speaking Customer Service Advisor – Athens, Greece
Athens, Greece
Permanent / Unlimited
Salary: €1,300 gross/month + performance bonus
Relocation assistance available
Are you a German speaker looking for an exciting opportunity to live and work in sunny Athens, Greece?
We are looking for German-Speaking Customer Service Advisors to join our team and provide professional support to German-speaking customers regarding banking-related queries.
Your Responsibilities
Handle incoming calls from German-speaking customers.
Assist customers with banking-related questions and requests.
Provide professional, friendly, and efficient customer service.
Identify customer needs and provide appropriate solutions.
Follow company procedures and maintain high service-quality standards.
Work towards agreed performance and customer service KPIs.
Requirements
C1–C2 level German, both written and spoken.
B1/B2 level English, both written and spoken.
Excellent communication and interpersonal skills.
Customer-focused attitude.
Ability to work in a fast-paced environment.
Previous customer service or banking experience is an advantage, but not essential.
Willingness to relocate to Athens, Greece.
Training is provided in German.
Salary & Benefits
€1,300 gross monthly salary
€950 base salary
€250 German language allowance
€100 office allowance
Performance bonus of up to 10%, based on monthly performance and KPIs.
Performance bonus starts after the first 3 months and is paid from the 4th month.
€5 per working day via Up Hellas Card.
Private medical insurance with Generali.
Unlimited/permanent employment contract.
Working Hours
The operation runs Monday to Sunday, 09:00–19:00 Athens time.
Your schedule will be arranged within the operating hours according to business requirements.
Relocation Support
Moving to Greece? We can help make the transition easier.
Closer to the relocation deadline, eligible candidates who already have an AFM/AMKA can receive:
Flight to Athens
Taxi transfer from the airport
Airbnb accommodation for 4 weeks
Assistance with the required hiring documentation
REQUIREMENTS
C1–C2 level German, both written and spoken.
B1/B2 level English, both written and spoken.
OFFER
€1,300 gross monthly salary
€950 base salary
€250 German language allowance
€100 office allowance
Performance bonus of up to 10%, based on monthly performance and KPIs.
SKILLS
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