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Norwegian-Speaking Customer Support Specialist
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DESCRIPTION
Norwegian-Speaking Customer Support Specialist
Location: Barcelona, Spain
Salary: €22,249 gross/year
About the Role
If you’re a good listener, enjoy helping people, and like solving problems, this role could be a great fit.
As a Customer Support Specialist, you’ll support international travellers and accommodation partners. Your main goal is to understand customer needs and provide clear, helpful solutions while maintaining a high level of service.
Candidates must already live in Barcelona.
Key Responsibilities
Handle customer inquiries via phone and email
Understand and identify customer needs
Support communication between travellers and accommodation providers
Provide accurate information about services, payments, and technical issues
Follow internal processes and guidelines to resolve cases efficiently
Requirements
Fluent Norwegian (C2 level) and strong English (C1 level)
Strong communication skills, both written and spoken
Comfortable using PC tools (Office 365, CRM systems, internal platforms)
Problem-solving mindset with a focus on solutions
Positive attitude and ability to handle challenging situations
Goal-oriented and adaptable to changing priorities
Interest in accommodation or travel platforms
Previous customer service or call centre experience is a plus
Desirable Skills
Process improvement and efficiency mindset
Team collaboration
Strong communication and interpersonal awareness
Emotional intelligence
Open-mindedness and adaptability
Critical thinking and decision-making skills
Solution-oriented approach
Proactive and entrepreneurial attitude
Contract & Working Conditions
Full-time: 38.5 hours/week (Monday to Sunday)
Fixed working hours with 2 days off per week
Rotating shifts between 09:00 and 20:00
Temporary contract with potential to become permanent
27 working days of paid holiday per year
Benefits
International and multicultural work environment
Modern office near Glòries shopping centre (well connected by public transport)
Career growth and development opportunities
3 weeks of initial training plus ongoing coaching
REQUIREMENTS
Must already live in Barcelona
Fluent Norwegian (C2 level) and strong English (C1 level)
Strong communication skills, both written and spoken
Comfortable using PC tools (Office 365, CRM systems, internal platforms)
Problem-solving mindset with a focus on solutions
Positive attitude and ability to handle challenging situations
Goal-oriented and adaptable to changing priorities
Interest in accommodation or travel platforms
Previous customer service or call centre experience is a plus
OFFER
Salary: €22,249 gross/year
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