Customer Service for Expedia (German market) in Lisbon

Do you have a passion for travel, and do you speak German? Find a job in your native language and work for a leading online travel company while enjoying the good weather in Lisbon.

German-speaking Customer Support (Social media, chat, and email)

You will help German travelers easily research and book their trips. Join an international team and work with people from all over the world!

About the Company

Expedia is an online travel company for consumer and small business travel. Its websites include Expedia.com, Vrbo, Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com and provide access to exclusive savings on hotels, flights, cars, and travel for the ultimate travel experience.

Your responsibilities

• Quick and effective customer assistance with questions regarding hotel bookings
• Solve inquiries on topics such as hotel overbooking, incorrect bookings, and updates of existing bookings
• Professional management of customer data, booking changes, adjustments, and any other customer concerns
• Customer care for various partner companies in the Expedia network

Lisbon is a great place to work and to live

• Lisbon is a cosmopolitan city, full of diversity and culture
• Dive deep into history and culture here, with tons of museums and landmarks to explore.
• There's always something exciting going on, whether it's a music festival, food fair, or street party!
• Lisbon has some of the most delicious and unique cuisines in the world.
• Take a stroll through the charming streets and alleys, and soak up the vibrant atmosphere - it's like no other place on Earth!

So why wait? Come join us in Lisbon and start your next adventure today!

Your profile

• You are proficient in German
• Fluent in English (B2)
• Passionate and familiar with the travel industry (popular destinations, airlines, hotel chains)
• Knowledge of MS Office and common internet applications
• Good communication and interpersonal skills

Benefits

• Competitive salary
• Stable work and career progression
• Paid Intensive training
• Full-time position
• Private health insurance

Relocation Package (only for international candidates)

•   Airport pick-up
•   Administrative assistance with your registration in Portugal
•   Reimbursement of your initial flight expenses
•   Annual return flight to your home country (within Europe)
•   Accommodation in one of our company’s shared flats
•  Free Portuguese lessons and much more!